SERVPRO of Nampa / Caldwell Employee Photos

female employee standing in front of a SERVPRO sign

Shannon Gutierrez - Office Manager

Shannon Gutierrez was born in Safford, Arizona! She was then adopted by her amazing parents and spent the first five years of her life in Salt Lake City, Utah. In December of 1995, her family moved to Boise, Idaho and has been in the Treasure Valley ever since!  She graduated from Eagle High in 2008 and then worked in assisted living facilities up until 2015. She met the love of her life, Adam in Nampa in 2015 and has been happily married for one year!  She joined the SERVPRO of Nampa/Caldwell family in January, 2016 has enjoyed the opportunity to learn about the industry and meet new people every day!  She manages our office which includes human resources, project file completion, and overseeing client/customer communication.

male employee standing in front of a SERVPRO sign

Brian Reed - Owner

Brian Reed is a third generation Idahoan and was born and raised in Twin Falls.  After earning a finance degree from UNLV, he made his way back to Idaho in the Treasure Valley with Wells Fargo Home Mortgage.  There, he managed the new construction division partnering with local home builders.  In 2009, he decided to branch out on his own and open SERVPRO of Nampa/Caldwell.  Brian loves developing winning teams with solid core values and a “customer first” culture.  The company’s mission statement is “to develop a valuable, ethical, and smart company that people of integrity enjoy working for and with.”  In the 10+ years he has owned SERVPRO of Nampa/Caldwell, the company has serviced thousands of customers and made water/fire/mold/bio-hazard damages “Like it never even happened.”

female employee standing in front of a SERVPRO sign

Jade Harrison - Project & Production Manager

Jade Harrison was born and raised in Caldwell.  She and her husband, Scott live in Greenleaf where they keep busy with four beautiful kids.  Jade joined SERVPRO in May of 2018 after having run an office for multiple years in another industry.  She rapidly moved up the ranks with SERVPRO after mastering our extensive office systems.  After obtaining her water restoration certification and working closely with our subcontractors and carpenters she became our Project & Production Manager.  In this two-pronged role, she overseas both the mitigation and restoration of our water and mold damaged projects.

male employee standing in front of a SERVPRO sign

Chad Bicknell

Production Technician